Customers want better, more personalized service
Delivery delays. Quality defects. Weather incidents. Political unrest. Market and supplier instability. We understand that, every day is an exercise in overcoming obstacles that you may never see coming. Meanwhile, customers - whether they’re consumers or other businesses - don’t care what it takes to get their orders from point A to point B. They just want their orders delivered when, where and how they requested.
To exceed expectations without hurting your bottom line, you may need to modernize your fulfillment processes and improve your supply chain visibility. IBM can help you get ahead of what’s keeping you from consistently providing exceptional customer experiences, including mastering everything from available-to-promise to dynamic demand requirements. Discover why a smarter supply chain is designed with disruption in mind.Watch the Video
Customer expectations are rising - do you have what it takes to meet complex order management challenges? IBM Sterling Order Management software lets you orchestrate your entire fulfillment network from delivering on customer promises to fulfillment flexibility to reverse logistics. Combine multichannel order aggregation, inventory visibility and service availability within a single platform for truly omnichannel order fulfillment.View Document
Automation to digital businesses, globalization and customer expectations are key business drivers that IBM Sterling Supply Chain Business Network address. It provides secure, cloud-based connectivity with customers, partners, and suppliers. You can quickly engage with more than 800,000 preconnected trading partners to onboard in hours or days - not weeks. Artificial Intelligence (AI) provides real-time intelligence and recommendations to get ahead of supply chain transaction issues to ensure orders are delivered on time.View Document
From order inception through final delivery, IBM Sterling Delivery Transaction Intelligence with Watson is a portfolio of blockchain applications. Together along with IBM Sterling Supply Chain Business Network, it gives you a single record of truth complete with transparent immutability, data rights, an audit trail and permission and privacy all in a security-rich environment. Blockchain empowers transparency and trust with multi-party visibility of digital events across your supply chain.Learn more
Act with confidence with supply chain visibility insights. Sterling Supply Chain Insights is an AI-enabled solution that delivers real-time intelligence to optimize supply chain performance by quickly correlating data from siloed systems, capturing organizational knowledge and creating digital playbooks.Watch the Video
IBM Sterling Inventory Visibility enables up-to-the-minute inventory tracking and accurate available-to-promise data, even in businesses with high volumes and many SKUs. The cloud-based solution is demand-sensing and scales automatically without IT assistance. It integrates easily with your existing order management or ERP system as well as new sales channels.View Document